Direct-Inbox only supports legal permission-based email marketing practices and follows a strict anti-spam policy to protect its customers’ reputation. We actively fight against the sending of unsolicited e-mail.

In order to prevent abuse, Direct-Inbox takes the following actions:

• Direct-Inbox does not allow anyone to use its services for the purpose of sending spam. A member of our staff reviews all new accounts using a range of different criteria before validating the account.
• A one-click unsubscribe link is automatically added to each email sent. This link cannot be removed. Unsubscribers’ email addresses are immediately suppressed from all future sending. If a recipient calls or sends us an email requesting to be removed from a customer's list, we will manually unsubscribe the recipient from the customer's database.
• In compliance with email marketing laws, Direct-Inbox automatically adds the company name of the sender (US accounts must also include the physical address) in the message footer.
• Direct-Inbox clients are advised to include in the emails they send information on how the recipients joined their lists.
• Direct-Inbox provides information about email marketing legislation in its Terms and Conditions. All users are required to agree to Direct-Inbox’s Terms and Conditions when they fill in the form for the account creation.
• Because it happens, that even though a customer may not be sending spam and recipients may still report them as spammers, Direct-Inbox responds individually to every spam complaint. Sometimes recipients forget they have requested to receive correspondence from a company, and usually, users appreciate to be reminded when and how they expressed their consent to be mailed.
• Direct-Inbox automatically saves a record of every email that is sent through the system.
• We maintain subscription date for every new subscriber and IP address. It is easy to determine who is attracting complaints.

If you received an unsolicited email from a Direct-Inbox customer, please forward it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will immediately take measures to solve the problem. Among others, we will:

• Review the content of the email.
• Double check that the sender has your permission to mail you.
• Review the complaint and inform you and the sender in question.

Adequate response to spam complaints is very important to ensuring our reputation with world-wide ISPs.